At ikliv, we are committed to providing a seamless and reliable delivery experience for all our customers. Below is all the information you need regarding our delivery process, timelines, and policies.

1. Delivery Locations

• Domestic Shipping: We deliver to all major cities and towns across India.
• International Shipping: At present, we only offer domestic shipping. Stay tuned for updates as we expand our reach.

2. Delivery Charges

• Standard Delivery: Free on all orders – no hidden charges!
• Cash on Delivery (COD): Available at no additional cost.

3. Delivery Timeframes

• Standard Delivery Time: 4-6 business days from the date of dispatch.
• Delivery times may vary slightly depending on your location, public holidays, or other unforeseen circumstances.

4. Order Processing

• All orders are processed within 24-48 hours of confirmation. Orders placed on weekends or public holidays will be processed on the next working day.
• Once your order is shipped, you will receive a confirmation email, SMS  or WhatsApp with a tracking link.

5. Payment Options

• We offer a variety of payment methods for your convenience:
  • Credit/Debit Cards
  • Net Banking
  • UPI & Digital Wallets
  • Cash on Delivery (COD): Available for all orders without any extra charge.

6. Cash on Delivery (COD) Policy

• COD is available for orders within India.
• There are no additional fees for using COD as a payment option.
• Please ensure someone is available at the delivery address to receive the package and complete the payment.

7. Tracking Your Order

• After your order is shipped, you will receive a tracking link via email, SMS or WhatsApp.
• Use the link to track your package and get updates on its estimated delivery time.

8. Failed Deliveries

• If your order cannot be delivered due to incorrect address details, absence of the recipient, or refusal to accept, the order will be returned to us.
• For COD orders, repeated failed delivery attempts may result in restrictions on using the COD option in the future.
• To avoid delays or issues, please ensure all delivery details are accurate at the time of placing the order.

9. Delayed or Missing Deliveries

• If your order does not arrive within the estimated timeframe (4-6 business days), please allow an additional 2-3 business days before contacting us.
• For assistance with delayed or missing orders, please reach out to our support team at email – support@ikliv.com or WhatsApp – 8178631910.

10. Damaged or Incorrect Deliveries

• If your package is damaged, tampered with, or contains incorrect items, please notify us within 7 days of receiving the order.
• We will arrange for a replacement or refund in accordance with our Return & Refund Policy.

11. Customer Support

If you have any questions or concerns about your order, delivery, or payment, feel free to contact us:

• Email: support@ikliv.com
• Working Hours: Monday to Friday : 10 AM to 7 PM, Saturday : 10 AM to 4 PM

Thank you for shopping with ikliv. We are dedicated to ensuring your experience with us is smooth, secure, and satisfying!